Am I expected to clean before I depart?
Our company employs housekeepers to clean your unit after your departure. This is added to your rental fee at the time you make your reservation. However, we expect you to do "light clean up" before departure. This means bagging and disposing of trash, and sweeping the floors.Please place a load of towels in the washer and start a load of dishes in the dishwasher, to help us prepare the unit for the next guests in a timely manner. THANK YOU...THANK YOU!!!!

Do I have to arrive on a Saturday?
No, you can arrive and depart any day of the week.

Do you offer handicap rooms?
The public areas in the buildings offer wheelchair access. We are not able to offer fully handicap accessible units.

Will someone be available to carry my luggage?
Unlike hotels, valets are not available to transport luggage and personal belongings. Carts are provided at each location for a "lighter" check-in and check-out. Please return carts to the lobby when they are no longer needed. Carts can cause severe damage to a condominium hallway. Please do not take the carts inside the rental unit.

Where do I turn in the unit key?
Simply place your 2 keys on the Kitchen counter and return any spare keys to the lockbox. Lost keys result in a $50 re-key charge. For security purposes, keys packed in luggage or bags may not be returned via express mail the next day.

When can I check-in?
Check-in begins at 3 P.M. Central Standard Time. If you arrive early please enjoy the area attractions and come to your check-in location at 3 P.M. CENTRAL STANDARD TIME.

When do I check-out?
Check-out is no later than 11 A.M. CST. Our housekeeping staff needs between 11 A.M. and 3 P.M. to prepare the condominium for the next arrival.

Where do I check-in?
You simply check in at your condo. You will recieve instructions about checking in as you complete your booking.You will be provided with a security code to a lockbox containing keys to your unit. This FAQS page will be faxed to you after renting the unit so that you will hopefully have some of your questions answered. YOUR LOCKBOX CODE WILL BE_______.